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Our Cancellation & Return Policy



At The Face Lab, we strive to provide the highest quality care and service to our valued patients. No-shows and late cancellations have a huge impact on our ability to operate as a small business. As such, to help us maintain an efficient schedule and ensure that all our patients receive the attention they deserve, we have established the following cancellation policy:


24-Hour Cancellation Notice:
We kindly request that you provide at least a 24-hour notice if you need to cancel or reschedule your appointment. This allows us to accommodate other patients waiting for an appointment.


Late Cancellation:
Cancellations with less than 24h notice will results in a charge of $150 or cost of treatment (whichever is lesser) wil be applied to your account,


No-Show Policy:
In the event of a no-show (failure to attend a scheduled appointment without prior notice), a charge of $150 or cost of treatment (whichever is lesser) will be applied to your account. 


Late Arrivals:
The no-show policy will apply for appointments that cannot be completed and you will be charged $150 or cost of treatment (whichever is lesser).

Please arrive at least 10 minutes prior to your scheduled appointment time. If you arrive more than 10 minutes late, we may need to reschedule your appointment to a later time or date. This ensures that the quality of treatment is not compromised and that we can adhere to our clinic's safety and effectiveness standards. 


Purpose of the Policy:

Ensures that we can provide timely and efficient care to all our patients.

Helps us allocate staff, equipment, and facilities effectively.

Provides fair compensation for the time and resources reserved for your appointment.

Encourages patients to notify us promptly of any changes, allowing us to adjust our schedule accordingly.

Contributes to the sustainability of our clinic, allowing us to maintain high-quality services.


Refunds:


All Treatments Are Non-Refundable

Once a treatment is booked and administered, we do not offer refunds. This policy helps us manage our resources effectively and allows us to focus on providing the best possible care.


Unopened Products

We allow exchanges for unopened products within 14 days of purchase. If you have purchased a product that remains sealed and in its original packaging, you may exchange it for another product of equal or lesser value.


Defective Products:

If a product is found to be defective, we will offer an exchange for the same item or a product of equal value. Please contact us within 14 days of purchase if you experience any issues with the product.


Store Credit:

Credit may be offered at the discretion of The Face Lab for returns or exchanges that do not fall within the above categories. We evaluate each request on a case-by-case basis and will provide credit based on our assessment and company policy.


We appreciate your understanding and cooperation. If you have any questions or need to make changes to your appointment, please contact us at 416-640-3242 or info@thefacelab.ca.


Thank you for choosing The Face Lab for your skin care needs!

The logo for the globe and mail is on a red background.
July 2, 2025
We’re proud to share that The Face Lab and our very own Nurse Joanna Auguste were recently featured in The Globe & Mail in an in-depth article exploring the growing popularity of tweakments —non-surgical treatments that offer natural, undetectable improvements without the need for downtime. In the national feature, “ Subtle Refresh: How Tweakments Are Shaping the Way We Age ,” leading aesthetic experts across Canada shared how patients are embracing a more refined, less-is-more approach to skin rejuvenation. Rather than dramatic makeovers, today’s treatments focus on texture, tone, and long-term skin health. Nurse Jo’s Signature Approach to Tweakments Nurse Joanna, founder and medical director of The Face Lab, was recognized for her innovative, technology-driven treatment protocols that prioritize subtle enhancement and lasting results. One such treatment featured in the article was her proprietary “No Needle BioGlow” —a combination therapy that layers Tixel® , Sofwave™ , Aerolase® NeoElite , and Exosome technology to: Resurface and smooth skin texture Firm and lift the face without injectables Brighten dull, uneven skin tone The result? A refreshed complexion that looks energized, not altered. “I love how my face looks. I don’t feel that I look tired, even when I’m working long hours and am sleep deprived.” — Jenny Boussoulas, as quoted in The Globe & Mail This treatment highlights The Face Lab’s philosophy: combining gold-standard devices with clinical artistry to enhance—not replace—what’s already there. Why Tweakments Are Trending As covered in the article, tweakments are rising in demand across Canada because they are: Customizable and suitable for all skin tones Low-downtime and non-invasive Focused on prevention, refinement, and skin longevity Supported by social media visibility and improved access to credible providers Patients today want to look like the best version of themselves—not someone else. Treatments Highlighted by Nurse Jo 1. Microneedling Joanna described microneedling as the ideal entry point for those new to tweakments. This treatment creates controlled micro-injuries to stimulate collagen and elastin , helping to: Benefits include: Smoother texture and reduced pore size Diminished acne scarring Improved elasticity and firmness “It’s a tried-and-true collagen induction therapy that builds the scaffolding of the skin, and people get great results,” Joanna explained. 2. Aerolase® NeoElite A favorite among patients of all skin tones, Aerolase® NeoElite is a 650-microsecond Nd:YAG laser cleared by Health Canada. It delivers energy deep into the dermis to address: Hyperpigmentation and sun damage Rosacea, redness, and vascular concerns Active acne and post-inflammatory hyperpigmentation Laxity and enlarged pores “The laser goes deeper into the skin, targeting melanin and hemoglobin to help with redness and brown pigment—but it can also tighten the skin, refine pores, and zap acne too,” Joanna shared in the feature A Modern Philosophy of Skin Confidence The tweakment movement reflects a broader cultural shift toward authenticity, confidence, and skin longevity . At The Face Lab, our goal has always been to offer high-efficacy treatments that support your skin’s natural integrity—no overcorrection, no shortcuts, just refined results grounded in science. 
Nurse Jo of The Face Lab in Toronto, ON giving a presentation to a group of people on Sofwave
July 2, 2025
At The Face Lab, we don’t just offer Sofwave®—we help shape how it’s practiced across the Canada and the Greater Toronto Area. Earlier this month, our very own Joanna Auguste (NP) , also known as Nurse Jo , led an exclusive hands-on Sofwave® workshop for fellow aesthetic providers in the Greater Toronto Area (GTA) . This advanced, interactive training session was hosted by Xcite Technologies and THMA Consulting in collaboration with LBL Clinics in Yorkville , and brought together top-tier aesthetic professionals committed to clinical excellence in non-invasive skin tightening and lifting. As a recognized Key Opinion Leader (KOL) for Sofwave® and one of the most experienced providers in Canada, Nurse Jo shared The Face Lab’s high-standard treatment protocols , shared case studies, and offered real-time coaching on best practices for delivering optimal results with Sofwave’s unique Synchronous Ultrasound Parallel Beam Technology™ (SUPERB™) . Providers in attendance gained insight into: Precision-based Sofwave® energy delivery Proper patient selection and real-life outcomes Techniques to lift the brows, define the jawline, and rejuvenate the neck without surgery How to combine Sofwave® with other technologies for enhanced skin rejuvenation By investing in education and contributing to clinical advancement and networking with like-minded colleagues, The Face Lab ensures our patients receive the most refined, evidence-based treatment plans —backed by depth of experience, not just access to the device.  We specialize in customized non-surgical facial rejuvenation and are proud to be one of the most experienced Sofwave® providers in the Toronto and Ontario. Whether you're looking to lift sagging skin, tighten under the chin, or rejuvenate your eyes and brows—our team blends clinical expertise with artistry to help you look naturally refreshed.
June 24, 2025
When we talk about skin health, one word keeps showing up: inflammation . Whether it’s visible redness, sensitivity, acne, rosacea, or aging beneath the surface, inflammation is often the common denominator. At The Face Lab , we believe in going beyond surface-level skincare. That’s where our CryoFacials come in—combining prevention, repair, and chill-worthy science to support calm, resilient skin at every age. If you’re looking for non-invasive, inflammation-reducing skin treatments in Toronto , here’s everything you need to know about how this cooling facial therapy works—and why it’s become a cult favourite at our clinic. Why Inflammation Is at the Root of So Many Skin Issues Inflammation is your skin’s natural defense response—but when it becomes chronic, it can lead to: Breakouts and acne flares Redness, flushing, and rosacea Collagen breakdown and premature aging Hyperpigmentation and sensitivity In other words, inflammation isn’t just a symptom—it’s often the cause. That’s why The Face Lab’s CryoFacials focus on calming inflammation as a first line of defense in any skin health protocol. What Is a CryoFacial? CryoFacials use precision-controlled cold therapy to reduce inflammation, redness, and sensitivity while boosting circulation and supporting skin repair. Unlike peels or energy-based devices, CryoFacials don’t rely on heat or injury to stimulate results—making them ideal for sensitive, reactive, or compromised skin types . Think of it as a reset button for stressed-out skin. Whether used as a standalone treatment or post-procedure recovery boost, CryoFacials help restore balance and radiance without downtime. How It Works: Cooling Inflammation from the Inside Out CryoFacials work by gently lowering the skin’s surface temperature to trigger vasoconstriction followed by rebound vasodilation. This process: Reduces redness, puffiness, and irritation Soothes inflamed acne and calms rosacea Improves microcirculation for better oxygen and nutrient delivery Supports lymphatic drainage and detoxification By lowering skin temperature in a controlled way, we can help regulate inflammatory responses while preserving and protecting your skin barrier. What to Expect During and After Your CryoFacial CryoFacials are quick, cooling, and completely non-invasive. Sessions typically last 20–30 minutes , and many clients describe the sensation as a relaxing chill—like a cool breeze after a hot day. You’ll leave with skin that looks calmer, tighter, and more radiant . There’s no peeling, no redness, and no post-care restrictions. Who Are CryoFacials For? This treatment is ideal for: Clients with sensitive, reactive, or redness-prone skin Post-laser or post-Tixel healing support Melasma, inflamed acne, or rosacea Anyone looking for preventative skin health support CryoFacials are safe for all skin tones and types, and they play beautifully with other treatments in your long-term skin plan. Prevention Is Power: Why Cooling the Skin Helps Long-Term Health Chronic inflammation often goes unnoticed until it shows up as premature aging, pigment changes, or stubborn breakouts. By integrating cooling therapies like CryoFacials , we help regulate the skin’s natural defense mechanisms and prevent long-term damage—without relying on injury-based triggers. This is modern skin health: gentle, smart, and effective. Ready to Cool the Fire Within? Whether you’re post-procedure or just want to give your skin a break from stress and sensitivity, CryoFacials at The Face Lab in Toronto offer a targeted, non-invasive way to bring your skin back to balance. Book your CryoFacial today and experience the power of cold therapy for calm, glowing skin. Featured Add-Ons & Complimentary Skin : LED Red Light Therapy Booster – reduces inflammation and supports collagen production Hale Derma Hypochlorous Spray – perfect for barrier repair, hydration, and skin defense Mesoestetic Sensitive Skin Li ne – curated in-clinic for post-treatment recovery and daily soothing care
A cosmetic bag with Alastin skincare products
June 23, 2025
The Face Lab now carries Alastin Skincare in Toronto. Discover our favourite products for faster healing, better results, and stronger skin after treatments—now available across Canada.
A close up of an orange peel with a hole in it.
June 10, 2025
The ABCs of Vitamin C: Why This Antioxidant Should Be a Non-Negotiable in Your Skincare Routine If there’s one skincare ingredient that belongs in everyone’s regimen , it’s Vitamin C. Whether you're just beginning your skincare journey or refining a clinical-grade routine, Vitamin C is the multitasking MVP that helps protect, brighten, and firm—no matter your age or skin type. At The Face Lab in Toronto , we believe in intentional skincare powered by evidence , and few ingredients have as much clinical backing as Vitamin C (L-ascorbic acid) . What Does Vitamin C Actually Do for the Skin? Think of Vitamin C like your skin’s daily bodyguard —it doesn’t just boost your glow, it fights off environmental threats that accelerate aging. Here’s what makes it a powerhouse: Brightens dull, uneven skin tone Neutralizes free radicals caused by UV rays and pollution Boosts collagen production to improve firmness and elasticity Reduces the appearance of hyperpigmentation and sun damage Helps prevent premature aging when used consistently Why Not All Vitamin C Is Created Equal The truth? Not every Vitamin C serum is effective. Like a freshly sliced orange, Vitamin C is highly unstable and oxidizes quickly when exposed to light, air, or heat. That’s why we only recommend clinically stabilized formulations that are proven to penetrate and perform. How to Choose the Right Vitamin C Serum Look for these ABCs when selecting your Vitamin C: A ctive Form: Opt for L-ascorbic acid , the most researched and potent form of Vitamin C B lendability: It should pair well with other active ingredients like niacinamide , Vitamin E , or ferulic acid C linical Formulation: Stick to medical-grade brands with research-backed ingredients, tested pH levels, and proper packaging When and How to Use Vitamin C Use your Vitamin C serum every morning after cleansing , before moisturizer and SPF. It works best during the day, when your skin needs extra protection from oxidative stress. 💡 Pro tip from The Face Lab: Layering Vitamin C under sunscreen can amplify your UV defense , giving you better long-term protection against photoaging. Our Favourite Vitamin C Serums at The Face Lab™ We’ve curated only the most effective Vitamin C serums that meet our clinical standards. These are the ones we trust on our own skin and recommend to patients daily: 1. AlumierMD® EverActive C&E™ + Peptide A stabilized, dual-chamber system that maintains potency with every use. Great for brightening, firming , and reducing fine lines.  Shop AlumierMD® EverActive C&E™ via our patient portal 2. Alastin Skincare® C-RADICAL Defense Antioxidant Serum Powered by a liposomal delivery system and 15 potent antioxidants, this Vitamin C serum offers advanced protection while boosting your skin’s natural resilience. Shop Alastin C-RADICAL Defense Serum here Our Approach: Skin Science, Elevated At The Face Lab™ , we believe Vitamin C is foundational in your prevention-first approach, whether you’re layering it under sunscreen or pairing it with collagen-stimulating treatments like Sculptra® , Sofwave™ , or Aerolase® . Want to know which Vitamin C serum is best for your skin goals? Book a consultation or reach out through your patient portal for customized product recommendations. The Face Lab™ – Toronto’s home for intentional skincare, collagen-smart treatments, and glow that doesn’t just happen—it’s built.
A close up of a woman 's eye wearing sunglasses.
May 14, 2025
Looking for results-driven skin treatments you can safely do in the summer without worrying about peeling, redness, or extended downtime? At The Face Lab in Toronto, we specialize in advanced, non-invasive procedures that are gentle on the skin, safe for all skin tones, and deliver real results—without putting your summer plans on hold. Here are our top three no-downtime facials and skin treatments to keep your complexion bright, clear, and balanced all season long. 1. Glacial Rx (Glacial Skin Treatment) – A Cooling Solution for Redness and Pigmentation Glacial Rx is a cutting-edge cryomodulation treatment that uses precision cooling to reduce redness, calm inflammation, and brighten uneven skin tone. It’s ideal for treating melasma, rosacea, post-acne marks, and general skin irritation—without heat or downtime. Choose from our CryoGlow for a 5-step indulgent facial or our CryoGlide for a quick calming and cooling of the skin. Why it's ideal for summer: Non-invasive and pain-free No risk of sun sensitivity post-treatment Immediately soothes heat-induced flare-ups Suitable for all skin tones, including melanin-rich skin This is a great option for patients looking for cooling skin treatments in Toronto that won’t interfere with outdoor activities, and melasma patient who need a safe facial treatment to manage their melasma in the hot weather. 2. Aerolase NeoSkin – The Summer-Safe Laser for Clear, Glowing Skin Unlike traditional lasers that can’t be used on sun-exposed skin, Aerolase Toronto uses advanced 650-microsecond technology to safely treat a variety of skin concerns with zero downtime. It targets acne, enlarged pores, uneven tone, and early signs of aging without harming the skin’s surface. Why it’s a patient favourite for summer: No peeling, crusting, or flaking Safe for recently sun-exposed skin Minimal discomfort, no numbing required Immediate improvement in tone and texture The Aerolase NeoElite is the best summer-safe laser facials in Toronto for patients who want results without putting life on pause. The Aerolase can treated with sun-tanned skin! 3. Glass Skin Microinfusions – Instant Radiance with No Downtime Get that ultra-hydrated, airbrushed finish with Glass Skin Microinfusions , a non-invasive treatment that delivers customized ingredients like hyaluronic acid, SkinVive, PRFM, and peptides just beneath the skin’s surface. The result is a poreless, dewy complexion that lasts for weeks. Why it’s the ultimate warm-weather treatment: No redness or flaking Results are visible immediately Ideal before events, travel, or photography Suitable for all skin types and tones This is a top pick for patients seeking glass skin treatments in Toronto that enhance hydration and glow without recovery time. Summer-Ready Skin with No Downtime At The Face Lab, our protocols are designed with safety, science, and skin diversity in mind. These summer-approved treatments work beautifully on their own—or can be combined into a customized plan to support your skin goals. To learn more or book a consultation for non-invasive summer facials in Toronto , contact us today .
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