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Our Cancellation & Return Policy



At The Face Lab, we strive to provide the highest quality care and service to our valued patients. No-shows and late cancellations have a huge impact on our ability to operate as a small business. As such, to help us maintain an efficient schedule and ensure that all our patients receive the attention they deserve, we have established the following cancellation policy:


24-Hour Cancellation Notice:
We kindly request that you provide at least a 24-hour notice if you need to cancel or reschedule your appointment. This allows us to accommodate other patients waiting for an appointment.


Late Cancellation:
Cancellations with less than 24h notice will results in a charge of $150 or cost of treatment (whichever is lesser) wil be applied to your account,


No-Show Policy:
In the event of a no-show (failure to attend a scheduled appointment without prior notice), a charge of $150 or cost of treatment (whichever is lesser) will be applied to your account. 


Late Arrivals:
The no-show policy will apply for appointments that cannot be completed and you will be charged $150 or cost of treatment (whichever is lesser).

Please arrive at least 10 minutes prior to your scheduled appointment time. If you arrive more than 10 minutes late, we may need to reschedule your appointment to a later time or date. This ensures that the quality of treatment is not compromised and that we can adhere to our clinic's safety and effectiveness standards. 


Purpose of the Policy:

Ensures that we can provide timely and efficient care to all our patients.

Helps us allocate staff, equipment, and facilities effectively.

Provides fair compensation for the time and resources reserved for your appointment.

Encourages patients to notify us promptly of any changes, allowing us to adjust our schedule accordingly.

Contributes to the sustainability of our clinic, allowing us to maintain high-quality services.


Refunds:


All Treatments Are Non-Refundable

Once a treatment is booked and administered, we do not offer refunds. This policy helps us manage our resources effectively and allows us to focus on providing the best possible care.


Unopened Products

We allow exchanges for unopened products within 14 days of purchase. If you have purchased a product that remains sealed and in its original packaging, you may exchange it for another product of equal or lesser value.


Defective Products:

If a product is found to be defective, we will offer an exchange for the same item or a product of equal value. Please contact us within 14 days of purchase if you experience any issues with the product.


Store Credit:

Credit may be offered at the discretion of The Face Lab for returns or exchanges that do not fall within the above categories. We evaluate each request on a case-by-case basis and will provide credit based on our assessment and company policy.


We appreciate your understanding and cooperation. If you have any questions or need to make changes to your appointment, please contact us at 416-640-3242 or info@thefacelab.ca.


Thank you for choosing The Face Lab for your skin care needs!

A close up of a woman 's face with her eyes closed.
April 3, 2025
If you’re looking for skin rejuvenation that’s subtle, regenerative, and long-lasting—without the instantly “filled” look— Sculptra might be the biostimulant you’ve been searching for. At The Face Lab, we specialize in treatments that work with your body’s natural healing systems, not against them. And Sculptra is a prime example of that. So how exactly does Sculptra work? Let’s break it down. What Is Sculptra, and What Does It Do? Sculptra is an injectable biostimulant made from PLLA (poly-L-lactic acid) —a biocompatible, biodegradable synthetic compound that’s been used safely in medicine for decades. When injected beneath the skin, PLLA particles stimulate your body to produce collagen , the protein responsible for skin structure, elasticity, and firmness. This process is called neocollagenesis —aka the rebuilding of your skin from the inside out. How Does Sculptra Work Over Time? Unlike traditional dermal fillers that offer instant volume by physically filling space, Sculptra works gradually by jumpstarting your skin’s natural collagen production. Here’s what you can expect: Week 1–4: You may notice a subtle, temporary “plumping” from the injection fluid—this fades within a few days. Month 1–3: Your skin begins building collagen beneath the surface. Month 3–6: Full results develop slowly, revealing firmer, fuller, smoother skin —without looking overdone or obvious. Results are long-lasting—typically 2 to 3 years —and can be maintained with regular touch-ups. Where Is Sculptra Used? Sculptra is most commonly used to treat facial volume loss , especially due to aging or weight loss. It’s ideal for areas like: Temples Cheeks Pre-auricular area Marionette lines Smile lines And even off-label for areas like the buttocks, chest, and arms for skin tightening and contour Is Sculptra Worth It? This is one of the most searched questions—and for good reason. If you're looking for a treatment that delivers long-term, natural-looking results , Sculptra is absolutely worth considering. Here’s why patients at The Face Lab love it: It supports your body’s own collagen synthesis There’s no “pillow face” or overfilled look It’s discreet—your skin just starts looking better, and no one knows why Results can last 2–3x longer than traditional fillers Sculptra vs. Fillers: What’s the Difference? One of the top Google searches we see is: “Is Sculptra better than filler?” The answer depends on your goals.
The sun is shining through the bubbles in the water
April 1, 2025
At The Face Lab, we’re all about treatments that work with your body, not just on it. If you’re exploring more regenerative options for facial rejuvenation beyond traditional hyaluronic acid fillers, you’ve likely come across Sculptra and Radiesse. While both are biostimulant injectables—designed to stimulate your own natural collagen—they work differently and are tailored for different goals. Let’s break down the differences between Sculptra and H yperdilute Radiesse , so you can feel confident about choosing the treatment that aligns best with your skin goals. What Are Biostimulants, and Why Choose Them? Biostimulants are not your typical fillers. Unlike HA fillers, which simply add temporary volume, biostimulants trigger your body to produce collagen , offering results that evolve naturally over time. If you're looking for subtle rejuvenation, longer-lasting outcomes, and treatments that support your skin's internal architecture, biostimulants like Sculptra and hyperdilute Radiesse might be your perfect match. The Breakdown: Sculptra vs. Hyperdilute Radiesse 1. Composition + Mechanism of Action Sculptra (Poly-L-lactic Acid) Composed of PLLA, a synthetic, biodegradable substance. Works by stimulating collagen deep within the dermis. No instant volume—results develop gradually over weeks to months. Ideal for global volume restoration and natural rejuvenation. Radiesse (Calcium Hydroxylapatite) Made from CaHA microspheres suspended in a gel. Offers immediate volume while also kickstarting collagen production. When hyperdiluted, Radiesse becomes more spreadable, perfect for skin tightening, texture improvement, and mild volume support. Think of it as both a volumizer and a collagen-booster depending on how it’s used. Treatment Areas Sculptra is great for: Cheeks and temples (think: lifting and restoring contour) Jawline refinement Facial hollowness from aging, weight loss, or illness Chest and body areas when used off-label (we’ll guide you through what’s safe and effective) Hyperdilute Radiesse shines in: Lower face: smile lines, marionette lines, jawline Neck and décolletage: for tightening and texture Hands: for volume and skin quality Arms, thighs, and buttocks (off-label) to improve crepiness and firmness Results Timeline + Longevity Sculptra Collagen-building takes time—expect to see results gradually over 3–6 months. Long-lasting: up to 2+ years with proper treatment. Perfect if you’re after a slow, steady, and natural-looking transformation. Radiesse (Hyperdiluted) Delivers instant volume when used undiluted. When hyperdiluted, it improves skin texture and firmness over time—results can last 12–18 months. Best for those who want a visible “glow-up” sooner, while still benefiting from longer-term collagen production. What Does the Treatment Process Look Like? Sculptra Typically done in a series of 2–3 sessions, spaced 4–8 weeks apart. Minimal downtime—expect mild swelling or bruising post-injection. Full results develop over time as collagen builds. Hyperdilute Radiesse Often requires 1–2 sessions depending on the area and desired result. You’ll see some instant improvement, especially with undiluted Radiesse, followed by ongoing skin enhancement. Low downtime, with results that build and refine over weeks. Who’s a Good Candidate? At The Face Lab, we personalize every treatment plan based on your anatomy, skin health, and goals—but here are some general guidelines: Sculptra may be right for you if you: Have experienced significant facial volume loss Are looking for subtle, long-term improvement Prefer results that appear naturally over time Hyperdilute Radiesse might be ideal if you: Want immediate skin rejuvenation with a side of collagen-building, especially in the neck and hands Are targeting skin laxity or texture issues Are looking for a more lifted, smoother look without the “overfilled” appearance Final Thoughts: Which One Should You Choose? Both Sculptra and Hyperdilute Radiesse offer incredible skin-regenerating benefits—but the best option depends on your goals, timeline, and what kind of transformation you’re envisioning. Still not sure which biostimulant is best for you? Book a comprehensive consultation where we assess your skin, discuss your goals, and curate a plan that feels right for you .
A woman covering her face with a brown scarf
March 17, 2025
Learn how Sculptra® treatments revitalize your skin's natural beauty, preparing you to welcome spring with youthful confidence.
A close up of a woman 's blue eye with long eyelashes.
March 12, 2025
Tired of looking tired? Your eyes are one of the first places to show signs of fatigue and aging, but that doesn’t mean you have to settle for a worn-out look. At The Face Lab, we’re excited to introduce the 3D Eye Lift —a revolutionary, non-surgical treatment designed to lift, tighten, and refresh the delicate eye area in just one session. Our exclusive 3D Eye Lift combines three cutting-edge technologies to tackle common concerns like fine lines, wrinkles, skin laxity, and dark circles. Whether you're battling under-eye bags or just want a more awakened, youthful appearance, this stacked treatment delivers visible results without the need for surgery. How Does the 3D Eye Lift Work? The secret to the 3D Eye Lift lies in the power of three advanced technologies, each working together to transform the look of your eyes: Aerolase: This laser technology stimulates collagen production while reducing dark circles, leaving your under-eye area looking refreshed and revitalized. Sofwave: Utilizing ultrasound energy, Sofwave lifts and firms sagging skin, restoring a more youthful contour to the eyes. Tixel: By delivering controlled thermal energy, Tixel smooths fine lines and improves skin texture, giving you a smooth, rejuvenated finish. Why Choose the 3D Eye Lift? The 3D Eye Lift is designed for those who want quick, noticeable results without downtime. In just one treatment, you can achieve: Instantly revitalized eyes Smooth, lifted, and youthful appearance Minimal recovery time Look Bright-Eyed and Youthful Again For a limited time, experience the 3D Eye Lift for $1600 ($2175 Value) . Stop letting tired eyes dictate how you look and feel. With the 3D Eye Lift at The Face Lab, you can restore your eyes to a naturally refreshed state—without the need for surgery. Ready to wake up your eyes? Book your consultation today to discover the transformative power of our newest stacked treatment!
A collage of photos of people at The Face Lab doing training
March 12, 2025
At The Face Lab, innovation isn’t just about keeping up—it’s about leading the way. Intentional Innovation is one of our core pillars, and it drives how we refine techniques, integrate new technologies, and elevate patient outcomes. Over the past couple months, our staff has spent hours engaging in clinical and professional development training. From injectables and energy-based devices to cutting-edge skincare breakthroughs and adding the Glacial Skin device to improve outcomes, we have been busy expanding our expertise through hands-on training, online certifications, and clinical workshops. Injectable Advancements: Mastering Rejuvenation from Face to Hands Our team recently participated in intensive injectable filler, hydrators, and regenerative biostimulator refresher training to refine our precision techniques: HyperDilute Radiesse – A collagen-boosting injectable that improves skin texture, tightness, and elasticity in the neck, décolleté, arms, upper knees, and hands SkinVive Hydrator – The next evolution in skin hydration with Skinvive’s hyaluronic acid microdroplets, now being used for not only facial hydration and smoothness, but also necklace line correction by smoothing out horizontal lines across the neck. Sculptra – Galderma launched their four new advanced injection techniques for Sculptra (PLLA) to maximize collagen stimulation, restore volume, and enhance long-term results. ✔ More precise placement to sculpt and restore natural facial contours. ✔ Customized dosing strategies for different skin types, outcomes, levels of volume loss. ✔ Improved collagen regeneration for long-lasting skin firming and elasticity. RHA Teoxane Dermal Fillers – The next generation of flexible fillers designed for dynamic movement and soft, natural enhancements. We learned the RHA Dermal Fillers new triple layer advanced techniques for precise, longer-lasting, most importantly natural-looking results—customized for each patient. Energy-Based Devices Updates: Lift & Glow Non-invasive skin tightening and collagen stimulation have entered a new era, and we’re leading the way with Sofwave’s latest protocol updates . As the first in Canada to have the Sofwave Ultrasound Lifting & Tightening Device, it is essential for us to continue to revisit and revise our protocols to offer the best results to our patients. We launched the Glacial Skin cryotherapy device as a cool, new offering that works on skin health and inflammation first & compliments all of our treatments at the clinic! CryoGlow – A cooling facial that uses targeted masks, serums, LED therapy, dermaplaning and cryotherapy to exfoliate, brighten, and reduce inflammation while boosting circulation for radiant, refreshed skin.  CryoGlide – Designed as a standalone for overstressed skin to reduce redness, inflammation, and swelling or to stack seamlessly with treatments like Sofwave, Tixel, Aerolase, and microneedling, this advanced cryotherapy session enhances recovery and minimizes downtime while amplifying results. We are now offering patients an option to add-on a complimentary CryoGlide after their Sofwave treatments to help relax and cool the skin! Breakthrough in Lash Science: The New Colorescience Mascara That Grows Lashes Skincare doesn’t stop at the skin—it extends to lashes and brows , too. Our team has been fans of the Colorescience products since we brought them in the clinic over 2 years ago. We learned about their newest products including our favourite - the Total Lash™ Serum Mascara, clinically-proven to stimulate lash growth while providing fuller, longer-looking lashes instantly. This dual-action formula includes: ✔ Peptides and conditioning agents that enhance lash growth over time. ✔ Ophthalmologist-tested, lash-friendly ingredients for eye health. ✔ Smudge-resistant, long-wearing technology for daily wear. This is a first-of-its-kind in lash enhancement, combining instant volume with long-term growth benefits. More Than Just Skin Deep Innovation isn’t just about techniques—it’s about understanding ourselves and each patient’s unique needs. That’s why our team participated in Staff Color Analysis training using the red, blue, yellow, and green personality framework. We all learned how to: ✔ Understand our own strengths and weaknesses in our personalities and communication style ✔ Enhance the overall experience for our patients ✔ Build trust and connection to deliver results aligned with each patient’s goals. Why The Face Lab is Leading the Way in Aesthetic Innovation At The Face Lab, ongoing education isn’t just a requirement—it’s our commitment to excellence. Every new protocol, every hands-on training, and every technique we adopt is designed to enhance patient outcomes. By staying ahead in injectables, non-invasive technology, skincare, and patient experience, we ensure that our patients always receive the best aesthetic care possible. At The Face Lab, we don’t just keep up—we set the standard.
A butterfly is sitting on top of a rock.
March 11, 2025
Discover SOFWAVE, the latest in skin-tightening and wrinkle reduction technology at The Face Lab. This FDA-cleared treatment uses ultrasound to lift and rejuvenate your skin, offering remarkable anti-aging results. Book your consultation in Toronto and unlock youthful, radiant skin.
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