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Our Cancellation & Return Policy



At The Face Lab, we strive to provide the highest quality care and service to our valued patients. No-shows and late cancellations have a huge impact on our ability to operate as a small business. As such, to help us maintain an efficient schedule and ensure that all our patients receive the attention they deserve, we have established the following cancellation policy:


24-Hour Cancellation Notice:
We kindly request that you provide at least a 24-hour notice if you need to cancel or reschedule your appointment. This allows us to accommodate other patients waiting for an appointment.


Late Cancellation:
Cancellations with less than 24h notice will results in a charge of $150 or cost of treatment (whichever is lesser) wil be applied to your account,


No-Show Policy:
In the event of a no-show (failure to attend a scheduled appointment without prior notice), a charge of $150 or cost of treatment (whichever is lesser) will be applied to your account. 


Late Arrivals:
The no-show policy will apply for appointments that cannot be completed and you will be charged $150 or cost of treatment (whichever is lesser).

Please arrive at least 10 minutes prior to your scheduled appointment time. If you arrive more than 10 minutes late, we may need to reschedule your appointment to a later time or date. This ensures that the quality of treatment is not compromised and that we can adhere to our clinic's safety and effectiveness standards. 


Purpose of the Policy:

Ensures that we can provide timely and efficient care to all our patients.

Helps us allocate staff, equipment, and facilities effectively.

Provides fair compensation for the time and resources reserved for your appointment.

Encourages patients to notify us promptly of any changes, allowing us to adjust our schedule accordingly.

Contributes to the sustainability of our clinic, allowing us to maintain high-quality services.


Refunds:


All Treatments Are Non-Refundable

Once a treatment is booked and administered, we do not offer refunds. This policy helps us manage our resources effectively and allows us to focus on providing the best possible care.


Unopened Products

We allow exchanges for unopened products within 14 days of purchase. If you have purchased a product that remains sealed and in its original packaging, you may exchange it for another product of equal or lesser value.


Defective Products:

If a product is found to be defective, we will offer an exchange for the same item or a product of equal value. Please contact us within 14 days of purchase if you experience any issues with the product.


Store Credit:

Credit may be offered at the discretion of The Face Lab for returns or exchanges that do not fall within the above categories. We evaluate each request on a case-by-case basis and will provide credit based on our assessment and company policy.


We appreciate your understanding and cooperation. If you have any questions or need to make changes to your appointment, please contact us at 416-640-3242 or info@thefacelab.ca.


Thank you for choosing The Face Lab for your skin care needs!

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Learn how Sculptra® treatments revitalize your skin's natural beauty, preparing you to welcome spring with youthful confidence.
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Tired of looking tired? Your eyes are one of the first places to show signs of fatigue and aging, but that doesn’t mean you have to settle for a worn-out look. At The Face Lab, we’re excited to introduce the 3D Eye Lift —a revolutionary, non-surgical treatment designed to lift, tighten, and refresh the delicate eye area in just one session. Our exclusive 3D Eye Lift combines three cutting-edge technologies to tackle common concerns like fine lines, wrinkles, skin laxity, and dark circles. Whether you're battling under-eye bags or just want a more awakened, youthful appearance, this stacked treatment delivers visible results without the need for surgery. How Does the 3D Eye Lift Work? The secret to the 3D Eye Lift lies in the power of three advanced technologies, each working together to transform the look of your eyes: Aerolase: This laser technology stimulates collagen production while reducing dark circles, leaving your under-eye area looking refreshed and revitalized. Sofwave: Utilizing ultrasound energy, Sofwave lifts and firms sagging skin, restoring a more youthful contour to the eyes. Tixel: By delivering controlled thermal energy, Tixel smooths fine lines and improves skin texture, giving you a smooth, rejuvenated finish. Why Choose the 3D Eye Lift? The 3D Eye Lift is designed for those who want quick, noticeable results without downtime. In just one treatment, you can achieve: Instantly revitalized eyes Smooth, lifted, and youthful appearance Minimal recovery time Look Bright-Eyed and Youthful Again For a limited time, experience the 3D Eye Lift for $1600 ($2175 Value) . Stop letting tired eyes dictate how you look and feel. With the 3D Eye Lift at The Face Lab, you can restore your eyes to a naturally refreshed state—without the need for surgery. Ready to wake up your eyes? Book your consultation today to discover the transformative power of our newest stacked treatment!
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At The Face Lab, innovation isn’t just about keeping up—it’s about leading the way. Intentional Innovation is one of our core pillars, and it drives how we refine techniques, integrate new technologies, and elevate patient outcomes. Over the past couple months, our staff has spent hours engaging in clinical and professional development training. From injectables and energy-based devices to cutting-edge skincare breakthroughs and adding the Glacial Skin device to improve outcomes, we have been busy expanding our expertise through hands-on training, online certifications, and clinical workshops. Injectable Advancements: Mastering Rejuvenation from Face to Hands Our team recently participated in intensive injectable filler, hydrators, and regenerative biostimulator refresher training to refine our precision techniques: HyperDilute Radiesse – A collagen-boosting injectable that improves skin texture, tightness, and elasticity in the neck, décolleté, arms, upper knees, and hands SkinVive Hydrator – The next evolution in skin hydration with Skinvive’s hyaluronic acid microdroplets, now being used for not only facial hydration and smoothness, but also necklace line correction by smoothing out horizontal lines across the neck. Sculptra – Galderma launched their four new advanced injection techniques for Sculptra (PLLA) to maximize collagen stimulation, restore volume, and enhance long-term results. ✔ More precise placement to sculpt and restore natural facial contours. ✔ Customized dosing strategies for different skin types, outcomes, levels of volume loss. ✔ Improved collagen regeneration for long-lasting skin firming and elasticity. RHA Teoxane Dermal Fillers – The next generation of flexible fillers designed for dynamic movement and soft, natural enhancements. We learned the RHA Dermal Fillers new triple layer advanced techniques for precise, longer-lasting, most importantly natural-looking results—customized for each patient. Energy-Based Devices Updates: Lift & Glow Non-invasive skin tightening and collagen stimulation have entered a new era, and we’re leading the way with Sofwave’s latest protocol updates . As the first in Canada to have the Sofwave Ultrasound Lifting & Tightening Device, it is essential for us to continue to revisit and revise our protocols to offer the best results to our patients. We launched the Glacial Skin cryotherapy device as a cool, new offering that works on skin health and inflammation first & compliments all of our treatments at the clinic! CryoGlow – A cooling facial that uses targeted masks, serums, LED therapy, dermaplaning and cryotherapy to exfoliate, brighten, and reduce inflammation while boosting circulation for radiant, refreshed skin.  CryoGlide – Designed as a standalone for overstressed skin to reduce redness, inflammation, and swelling or to stack seamlessly with treatments like Sofwave, Tixel, Aerolase, and microneedling, this advanced cryotherapy session enhances recovery and minimizes downtime while amplifying results. We are now offering patients an option to add-on a complimentary CryoGlide after their Sofwave treatments to help relax and cool the skin! Breakthrough in Lash Science: The New Colorescience Mascara That Grows Lashes Skincare doesn’t stop at the skin—it extends to lashes and brows , too. Our team has been fans of the Colorescience products since we brought them in the clinic over 2 years ago. We learned about their newest products including our favourite - the Total Lash™ Serum Mascara, clinically-proven to stimulate lash growth while providing fuller, longer-looking lashes instantly. This dual-action formula includes: ✔ Peptides and conditioning agents that enhance lash growth over time. ✔ Ophthalmologist-tested, lash-friendly ingredients for eye health. ✔ Smudge-resistant, long-wearing technology for daily wear. This is a first-of-its-kind in lash enhancement, combining instant volume with long-term growth benefits. More Than Just Skin Deep Innovation isn’t just about techniques—it’s about understanding ourselves and each patient’s unique needs. That’s why our team participated in Staff Color Analysis training using the red, blue, yellow, and green personality framework. We all learned how to: ✔ Understand our own strengths and weaknesses in our personalities and communication style ✔ Enhance the overall experience for our patients ✔ Build trust and connection to deliver results aligned with each patient’s goals. Why The Face Lab is Leading the Way in Aesthetic Innovation At The Face Lab, ongoing education isn’t just a requirement—it’s our commitment to excellence. Every new protocol, every hands-on training, and every technique we adopt is designed to enhance patient outcomes. By staying ahead in injectables, non-invasive technology, skincare, and patient experience, we ensure that our patients always receive the best aesthetic care possible. At The Face Lab, we don’t just keep up—we set the standard.
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Discover SOFWAVE, the latest in skin-tightening and wrinkle reduction technology at The Face Lab. This FDA-cleared treatment uses ultrasound to lift and rejuvenate your skin, offering remarkable anti-aging results. Book your consultation in Toronto and unlock youthful, radiant skin.
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March 6, 2025
At The Face Lab, we're dedicated to helping you achieve tighter, youthful skin through innovative, non-invasive treatments. As the first clinic in Canada to offer the Sofwave™ we are experts and have worked hard to deliver the best possible results to our patients. One of our standout offerings is the Sofwave™ Ultrasound Skin Tightening, designed to rejuvenate your appearance with minimal downtime. What is Sofwave™? Sofwave™ is the latest advancement in ultrasound technology, utilizing Synchronous Ultrasound Parallel Beam SUPERB™ technology to stimulate collagen production. This FDA-cleared and Health Canada-approved treatment effectively reduces facial lines and wrinkles while lifting the eyebrows, submental area, and neck. Suitable for all skin types, Sofwave™ sessions typically last between 30 to 45 minutes, allowing you to return to your daily activities immediately. How Does Sofwave™ Work? The treatment employs seven high-frequency ultrasound beams that penetrate deep into the skin's tissue, triggering a healing response known as neo-collagenases. This process increases and regenerates collagen levels, resulting in smoother, firmer skin with fewer fine lines and wrinkles. An integrated cooling mechanism, Sofcool™, ensures the skin's surface remains protected during the procedure, enhancing comfort and safety. Benefits of Sofwave™ at The Face Lab Non-Invasive Treatment : Achieve skin tightening and lifting without surgery or needles. Minimal Downtime : Resume your regular routine immediately after the session. Quick Sessions : Each treatment takes less than an hour, perfect for busy individuals. Long-Lasting Results : Many patients notice improvements within a week, with optimal results developing over three months. Versatile Applications : Effective for treating the face, neck, jawline, and areas under the chin. Is Sofwave™ Right for You? Ideal candidates are those experiencing mild to moderate skin laxity who seek noticeable results without invasive procedures. Whether you're looking to lift your eyebrows, tighten sagging skin on your neck, or reduce facial wrinkles, Sofwave™ offers a convenient and effective solution. The Sofwave™ is also FDA-cleared for treating acne scars and cellulite - and can be used on the arms, stomach, and above the knee for tightening. Sofwave™ Trending as the Top Skin Tightening Treatment for Spring 2025 The demand for Sofwave™ skin tightening has surged following recent buzz about top celebrities turning to this non-invasive ultrasound treatment to rejuvenate their skin. With high-profile figures showcasing their results we have seen an influx of interest in this skin lifting and tightening procedure, since the recent Instagram posts by Kim and Khloe Kardashian we have seen more people heading to Google and searching for "Sofwave near me," "best Sofwave treatment in Toronto," and "non-surgical facelift alternatives." As a cutting-edge procedure that stimulates collagen production and improves skin laxity, Sofwave™ is gaining traction among those seeking a refreshed, youthful appearance without downtime. At The Face Lab in Toronto, we’re seeing a growing number of patients eager to experience the benefits of this celebrity-approved treatment for themselves. Whether you're looking to lift sagging skin, smooth fine lines, or prevent early signs of aging, Sofwave™ offers proven results with minimal discomfort. Book a consultation today to see why this trending skin treatment is making waves! Book Your Consultation Today Embark on your journey to rejuvenated skin with The Face Lab's Sofwave™ treatments. After treating patients with Sofwave since 2022, our team of experts are committed to providing a personalized Sofwave treatment tailored to your unique needs. Whether you're concerned about jowls, under-chin laxity, neck sagging, fine lines, nasolabial folds, a defined jawline, or a lifted brow , we tailor each Sofwave™ treatment to meet your unique needs for optimal, natural-looking results. Contact us today to schedule your consultation and discover how Sofwave™ can help you achieve a more youthful, radiant appearance. Experience the future of non-invasive skin rejuvenation at The Face Lab—Toronto's premier destination for advanced aesthetic treatments.
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