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Our Cancellation & Return Policy
At The Face Lab, we strive to provide the highest quality care and service to our valued patients. No-shows and late cancellations have a huge impact on our ability to operate as a small business. As such, to help us maintain an efficient schedule and ensure that all our patients receive the attention they deserve, we have established the following cancellation policy:
24-Hour Cancellation Notice:
We kindly request that you provide at least a 24-hour notice if you need to cancel or reschedule your appointment. This allows us to accommodate other patients waiting for an appointment.
Late Cancellation:
Cancellations with less than 24h notice will results in a charge of $150 or cost of treatment (whichever is lesser) wil be applied to your account,
No-Show Policy:
In the event of a no-show (failure to attend a scheduled appointment without prior notice), a charge of $150 or cost of treatment (whichever is lesser) will be applied to your account.
Late Arrivals:
The no-show policy will apply for appointments that cannot be completed and you will be charged $150 or cost of treatment (whichever is lesser).
Please arrive at least 10 minutes prior to your scheduled appointment time. If you arrive more than 10 minutes late, we may need to reschedule your appointment to a later time or date. This ensures that the quality of treatment is not compromised and that we can adhere to our clinic's safety and effectiveness standards.
Purpose of the Policy:
Ensures that we can provide timely and efficient care to all our patients.
Helps us allocate staff, equipment, and facilities effectively.
Provides fair compensation for the time and resources reserved for your appointment.
Encourages patients to notify us promptly of any changes, allowing us to adjust our schedule accordingly.
Contributes to the sustainability of our clinic, allowing us to maintain high-quality services.
Refunds:
All Treatments Are Non-Refundable
Once a treatment is booked and administered, we do not offer refunds. This policy helps us manage our resources effectively and allows us to focus on providing the best possible care.
Unopened Products
We allow exchanges for unopened products within 14 days of purchase. If you have purchased a product that remains sealed and in its original packaging, you may exchange it for another product of equal or lesser value.
Defective Products:
If a product is found to be defective, we will offer an exchange for the same item or a product of equal value. Please contact us within 14 days of purchase if you experience any issues with the product.
Store Credit:
Credit may be offered at the discretion of The Face Lab for returns or exchanges that do not fall within the above categories. We evaluate each request on a case-by-case basis and will provide credit based on our assessment and company policy.
We appreciate your understanding and cooperation. If you have any questions or need to make changes to your appointment, please contact us at 416-640-3242 or info@thefacelab.ca.
Thank you for choosing The Face Lab for your skin care needs!
We're Located in Little Portugal ~ Dundas West
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