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Our Cancellation & Return Policy

At The Face Lab, we strive to provide the highest quality care and service to our valued patients. No-shows and late cancellations have a huge impact on our ability to operate as a small business. As such, to help us maintain an efficient schedule and ensure that all our patients receive the attention they deserve, we have established the following cancellation policy:


24-Hour Cancellation Notice:
We kindly request that you provide at least a 24-hour notice if you need to cancel or reschedule your appointment. This allows us to accommodate other patients waiting for an appointment.


Late Cancellation:
Cancellations with less than 24h notice will results in a charge of $150 or cost of treatment (whichever is lesser) wil be applied to your account,


No-Show Policy:
In the event of a no-show (failure to attend a scheduled appointment without prior notice), a charge of $150 or cost of treatment (whichever is lesser) will be applied to your account. 


Late Arrivals:
The no-show policy will apply for appointments that cannot be completed and you will be charged $150 or cost of treatment (whichever is lesser).

Please arrive at least 10 minutes prior to your scheduled appointment time. If you arrive more than 10 minutes late, we may need to reschedule your appointment to a later time or date. This ensures that the quality of treatment is not compromised and that we can adhere to our clinic's safety and effectiveness standards. 


Purpose of the Policy:

Ensures that we can provide timely and efficient care to all our patients.

Helps us allocate staff, equipment, and facilities effectively.

Provides fair compensation for the time and resources reserved for your appointment.

Encourages patients to notify us promptly of any changes, allowing us to adjust our schedule accordingly.

Contributes to the sustainability of our clinic, allowing us to maintain high-quality services.


Refunds:


All Treatments Are Non-Refundable

Once a treatment is booked and administered, we do not offer refunds. This policy helps us manage our resources effectively and allows us to focus on providing the best possible care.


Unopened Products

We allow exchanges for unopened products within 30 days of purchase. If you have purchased a product that remains sealed and in its original packaging, you may exchange it for another product of equal or lesser value.


Defective Products:

If a product is found to be defective, we will offer an exchange for the same item or a product of equal value. Please contact us within 30 days of purchase if you experience any issues with the product.


Store Credit:

Credit may be offered at the discretion of The Face Lab for returns or exchanges that do not fall within the above categories. We evaluate each request on a case-by-case basis and will provide credit based on our assessment and company policy.




We appreciate your understanding and cooperation. If you have any questions or need to change your appointment, please contact us at 416-640-3242 or info@thefacelab.ca.


Thank you for choosing The Face Lab for your skin care needs.


We appreciate your understanding and cooperation. If you have any questions or need to make changes to your appointment, please contact us at 416-640-3242 or info@thefacelab.ca.


Thank you for choosing The Face Lab for your skin care needs!

A close up of a blue and white painting on a white surface.
January 10, 2025
At The Face Lab in Toronto, we’re passionate about staying at the forefront of aesthetic innovation, offering treatments that deliver real, science-backed results. One of the most exciting advancements in aesthetic medicine is cryomodulation , a revolutionary technology designed to rejuvenate the skin and target an emerging area of focus: skinflammation . Here’s what you need to know about cryomodulation, why it’s making waves in the world of aesthetics, and how it can transform your skin. What Is Cryomodulation? Cryomodulation harnesses the power of controlled cooling to target and treat skin concerns at the cellular level precisely. Unlike traditional treatments, which rely on heat or invasive methods, cryomodulation uses cold temperatures to: Reduce inflammation and redness Stimulate collagen production Improve overall skin texture and tone Soothe irritated or inflamed skin This cutting-edge technology offers a gentle, non-invasive way to rejuvenate the skin while addressing a wide range of concerns, including sensitivity, puffiness, and the effects of chronic inflammation. What Is “Skinflammation”? Skinflammation is a buzz word referring to inflammation of the skin. It refers to the chronic, low-grade inflammation of the skin caused by stress, environmental factors, and lifestyle habits. Over time, this inflammation accelerates skin aging, weakens the skin barrier, and leads to concerns like: Redness and irritation Loss of elasticity Uneven skin tone Persistent breakouts Addressing skinflammation is critical for achieving long-term skin health and radiance. Cryomodulation is emerging as a game-changer in this space, offering an effective solution that calms inflammation while supporting skin repair and renewal. How Does Cryomodulation Work? Cryomodulation works by cooling the skin to a precise temperature that triggers a cascade of beneficial effects: Reduces Inflammation Cold therapy instantly calms redness and irritation by reducing blood flow to the treated area, giving your skin a soothed, refreshed appearance. Stimulates Collagen Controlled cooling activates fibroblasts—your skin’s collagen-producing cells—helping to tighten and firm the skin over time. Enhances Skin Barrier Function By reducing inflammation, cryomodulation supports the skin’s natural barrier, improving hydration and resilience against environmental aggressors. Improves Microcirculation Cooling treatments enhance blood flow once the skin warms up post-treatment, delivering oxygen and nutrients to the skin cells for a healthy glow.  Who Is Cryomodulation For? Cryomodulation is an excellent option for anyone experiencing skin sensitivity, inflammation, or early signs of aging. It’s particularly effective for: Red, irritated skin due to conditions like rosacea or eczema Skin stressed by environmental factors , including pollution or UV exposure Post-treatment recovery , such as after microneedling or laser sessions Aging concerns , like fine lines, loss of firmness, or dullness Pregnancy or nursing patients , a safe energy-based device option Why Toronto Patients Are Embracing Cryomodulation at The Face Lab At The Face Lab, we’re proud to introduce cryomodulation as part of our lineup of advanced skin treatments. What sets us apart? Customized Treatments We tailor cryomodulation to your specific skin concerns, ensuring every session delivers optimal results. Holistic Approach Cryomodulation fits seamlessly into our skin-first philosophy , addressing not only surface-level concerns but also the root causes of skin issues like skinflammation. Minimal Downtime Cryomodulation is gentle yet effective, with no downtime required. You can walk out of our Toronto clinic glowing and ready to take on your day. The Face Lab’s Expertise in Skin Rejuvenation Cryomodulation represents a shift towards more innovative, non-invasive solutions in aesthetic medicine. If you’re ready to explore this transformative treatment and experience relief from skinflammation while rejuvenating your skin, book a consultation with The Face Lab today. Our team of experts will design a treatment plan tailored to your unique needs, helping you achieve a calm and youthful complexion.
Aloe vera leaves and a syringe on a white background.
January 8, 2025
At The Face Lab in Toronto, we’ve observed an emerging trend in aesthetic medicine: the increasing number of patients seeking to dissolve their dermal fillers. While fillers remain a transformative tool in achieving facial rejuvenation, contouring, and volume restoration, more people are opting to return to their natural look or start fresh with a more intentional approach to enhancements.  Here’s why this shift is happening and how we’re helping our clients navigate this journey with expertise and care. Why Are Patients Dissolving Fillers? Desire for a Natural Aesthetic The pendulum of beauty trends has swung towards a more natural and understated aesthetic. Many patients now prioritize treatments that subtly enhance their features, favouring balance and harmony over exaggerated volume. Overfilled Syndrome Over time, layers of filler can lead to an unnatural or “puffy” appearance, sometimes referred to as "overfilled syndrome." This can occur from repeated treatments without adequate time for the previous filler to metabolize or when overly aggressive correction is applied. Aging Gracefully with Confidence As we age, our facial structure evolves. Filler that once complemented a youthful face may no longer align with a patient’s current features. Many clients choose to dissolve their filler to embrace a more age-appropriate, refreshed appearance. New Approaches and Techniques Advances in aesthetic medicine have introduced treatments like SofWave, Tixel, and laser skin rejuvenation, which offer natural lifting, tightening, and skin revitalization without the need for excessive filler. Patients often dissolve filler to explore these newer, more holistic options. What Happens When You Dissolve Filler? Dissolving filler involves the use of hyaluronidase , an enzyme that safely breaks down hyaluronic acid fillers. The treatment is quick, minimally invasive, and tailored to the specific areas requiring adjustment. Results are typically seen within 24-48 hours, with any swelling resolving shortly after. At The Face Lab, we also offer ultrasound-guided filler dissolving for increased precision and safety. This advanced approach allows our team to visualize the filler placement, ensuring a targeted and efficient dissolution process. Our customized approach ensures that the dissolving process addresses your concerns while preserving the integrity of your natural features. Moving Forward: A Fresh Start Once filler is dissolved, many patients are eager to reassess their goals and explore alternative treatments or refined techniques to achieve their desired look. Here’s how we can help: A Strategic Reset By starting fresh, we can better align enhancements with your current facial structure and aesthetic goals. A customized treatment plan ensures balanced, natural results. Skin-Centric Solutions Non-invasive treatments like SofWave, Aerolase, PRFM, or Tixel offer excellent alternatives to filler by focusing on collagen stimulation, skin tightening, and rejuvenation for a youthful glow. Subtle Refinements If filler is still the best option for your goals, our team uses advanced placement techniques to deliver results that are understated, precise, and designed to enhance your natural beauty. At The Face Lab, we prioritize integrity, innovation, and diversity in beauty. Dissolving filler is not just a procedure—it’s an opportunity to reset and rethink your approach to aesthetics. Our team understands the nuances of facial anatomy and works with you to create a plan that reflects your unique goals and values. Is Dissolving Filler Right for You? Whether you’re looking to dissolve filler due to overcorrection, shifting trends, or simply a desire for change, our team at The Face Lab is here to help. The dissolution of filler is a medical procedure and requires assessment by a trained health practitioner to determine if it is an appropriate fit. Interested in dissolving previous filler? Book a dissolving or ultra-sound guided dissolving appointment at our downtown Toronto clinic for a fresh start!
January 4, 2025
Start the New Year with refreshed skin. Explore the benefits of PRFM treatments this January to rejuvenate your look.
Two women with curly hair are sitting next to each other on a couch.
January 4, 2025
Discover the transformative power of brightening facials at The Face Lab. Our advanced treatments target hyperpigmentation, dullness, and uneven skin tone, helping you achieve a radiant and luminous complexion. Experience brighter skin and renewed confidence with our tailored facials in Toronto.
A woman is peeking out from behind a banana leaf.
January 2, 2025
At The Face Lab, we’re always ahead of the curve, embracing cutting-edge innovations that enhance natural beauty while prioritizing your comfort and individuality. As 2025 unfolds, aesthetic medicine evolves rapidly with groundbreaking techniques and technologies. Here are the trends redefining the industry—and how we’re bringing them to you. 1. Injectable Skincare: The Rise of Biostimulatory Treatments Biostimulatory injectables like Sculptra and Radiesse are leading the way in skin rejuvenation. These treatments stimulate your body’s natural collagen production, resulting in firmer, smoother, and more youthful skin over time. Unlike traditional fillers, biostimulatory injectables (also referred to as biomodulators) offer long-term improvements in textures and elasticity. With the increase in popularity of Sculptra & Radiesse treatments aesthetic medicine conferences are focusing on sharing innovative techniques and tips on how to inject biostimulators to offer individualized and optimal results strategically. Why It’s Trending: Patients are seeking natural, gradual results that last and are beginning to become more informed about the patience required to allow the skin to regenerate & improve. A balance of enhancing unique features while preserving natural beauty is quickly becoming a more common request and what we think is a positive shift. The Face Lab’s Approach: We incorporate collagen biostimulators in treatment plans for suitable patients. We stay up-to-date in the latest scientific evidence and techniques to optimize and personalize results. 2. Combination Therapies for Comprehensive Results Stacking treatments for synergistic effects is a key trend in 2025. By combining modalities like Sofwave , Tixel , exosome therapy , Aerolase , and PRFM (Platelet-Rich Fibrin Matrix), patients achieve transformative results that address multiple concerns simultaneously, from skin laxity to uneven tone. Why It’s Trending: Patients want holistic, all-in-one solutions for their skin concerns. The Face Lab’s Approach: We design personalized treatment plans that integrate complementary technologies for maximum impact. 3. PRFM: The Future of Skin Regeneration PRFM (Platelet-Rich Fibrin Matrix) or PRF has emerged as a standout technique in 2025. This natural treatment uses your body’s own platelets to stimulate collagen production and promote cellular repair, rejuvenating skin texture and elasticity. Why It’s Trending: Patients are looking for regenerative treatments that are minimally invasive and highly effective and subtle. The Face Lab’s Approach : We incorporate PRFM into comprehensive care plans, boosting skin health and radiance from the inside out. It can be used in combination with energy-based devices, facial balancing, advanced skin treatments, or as a stand-alone maintenance therapy. 4. Filler Dissolution: Restoring Balance Dissolving unwanted or outdated fillers is gaining traction as more patients seek a return to natural aesthetics. Advanced techniques, including ultrasound-guided filler dissolving and post-dissolving PRFM skin rejuvenation, help to restore balance while rejuvenating the treated area. Why It’s Trending : Patients are re-evaluating past filler treatments that were driven by augmented trends in favor of a more harmonious, natural look. The Face Lab’s Approach: While it is recommended to dissolve filler with your primary injector, our staff will provide precise filler reversal solutions that ensure your natural beauty shines through. 5. "TrapTox" and Expanded Uses of Tox While aesthetic medicine practitioners understand Botox, Dysport, Nuceiva, and Xeomin treatments are not just used for wrinkles . In 2025, we will be seeing the public become more aware of the expanded uses like TrapTox (trapezius Botox) for slimming the neck and shoulders and masseter Botox facial slimming and TMJ, in addition to neck lifting and jawline contouring. Why It’s Trending: Patients are exploring the therapeutic benefits of tox alongside lower face aesthetic enhancements for lifting, The Face Lab’s Approach: Our injectors use advanced techniques to deliver results that are both functional and beautiful, prioritizing your comfort and natural symmetry. 6. AI-Driven Aesthetic Planning Artificial intelligence is transforming the world and how aesthetic treatments are planned and delivered. From facial analysis to predicting outcomes, AI tools provide unparalleled precision in designing customized treatment plans. Why It’s Trending: Patients value data-driven insights and transparency. The Face Lab’s Approach : We will be integrating AI technology this year to enhance patient consultations, ensuring every plan is tailored to your unique goals. AI will be used as an adjunct - not a replacement. 7. Skin Barrier Repair and "Inflammaging” The focus on skin health continues with an emphasis on repairing the skin barrier and slowing down the root cause of skin aging - inflammation . Inflammatory cytokines caused by UV, pollution, smoking, alcohol, poor sleep, & diet accelerate body & skin aging. Treatments that enhance hydration, repair damage, decrease inflammation, and reduce sensitivity are becoming a staple in the aesthetic world to balance out regenerative and invasive treatments. Why It’s Trending: Healthy skin is the foundation of beauty & proactive treatments that target the root cause of inflammation and damage are essential. The Face Lab’s Approach : We offer treatments like exosome therapy, red light, and advanced skincare regimens designed to restore balance and vitality. We will be launching a new treatment that targets “inflammaging” and calms skin. Perfect for those with rosacea, melasma, dermatitis, and sensitive and reactive skin. 8. Minimalist Aesthetics: Enhancing, Not Altering The “less is more” philosophy is gaining traction in 2025. Patients are opting for subtle enhancements that refine their natural features rather than dramatic changes. Why It’s Trending: Authenticity and individuality are more valued than ever. People are growing weary of trendy looks and are more comfortable in their own skin. The Face Lab’s Approach : Our treatments prioritize enhancing your unique beauty with precision and care. Diversity in beauty one of our a core values. 9. Longevity Medicine in Aesthetics Longevity medicine & “biohacking” is bridging the gap between aesthetics and overall health. By focusing on treatments that promote long-term cellular health and delay signs of aging, this trend goes beyond appearance to improve overall well-being. Why It’s Trending: Patients are seeking a holistic approach to aging gracefully. The Face Lab’s Approach : We incorporate nutritional supplements wellness shots, and regenerative medicine techniques to support both inner health and outer radiance. We educate about the importance of overall wellness as closely linked to beauty, confidence, and skin health. 10. Sustainability in Aesthetics Eco-conscious choices are influencing every industry, and aesthetics is no exception. From sustainable packaging to cruelty-free products to paperless options patients are seeking treatments that align with their values. Why It’s Trending: Patients want to feel good about the choices they make for their beauty and the planet. The Face Lab’s Approach: We’re committed to sourcing sustainable, ethical products whenever possible. This year we will be moving towards using more QR codes, and increased use of digital materials. As 2025 unfolds, The Face Lab remains at the forefront of aesthetic medicine in Toronto, delivering innovative treatments grounded in integrity and personalized care. Our mission is to enhance your natural beauty while ensuring your comfort and confidence every step of the way. Ready to explore your 2025 beauty goals? Book a consultation with The Face Lab today, and let’s create a treatment plan as unique as you are.
A woman without a shirt is holding a red flower on her chest.
December 18, 2024
At The Face Lab, we know that the lower face plays a crucial role in framing your natural beauty. Whether it’s a sagging jawline, fine lines around the mouth, or tension in your neck and jaw, Botox offers a precise, effective way to enhance your look and comfort. Let’s explore how lower face and therapeutic Botox techniques work, including innovative treatments like TrapTox and masseter Botox for slimming and TMJ relief. What Is Lower Face Botox? Lower face Botox involves strategically placing botulinum toxin injections to address signs of aging, redefine facial contours, and even relieve muscle tension. This approach helps: Relax overactive muscles that pull the face downward. Smooth wrinkles around the mouth, chin, and jawline. Create a lifting effect that restores youthful balance to the face. Relieve tension in the jaw and neck for therapeutic benefits. With the right technique, Botox doesn’t freeze your expression; it enhances your natural beauty by supporting and refreshing your features. Advanced Botox Techniques at The Face Lab Our approach to Botox is tailored to your unique needs, blending aesthetics and wellness. By integrating the latest innovations, we deliver results that feel natural and last longer. Here are some techniques we use: 1. Jawline Contouring Jawline Countouring is treatment that entails microdroplet treatments of neuromodulator along the jawline which utilizes the upper platystmal band to sculpt and lift the skin around the jawline Define and contour the jawline for a sculpted appearance. A gentle lift in the lower face and cheek positioning Balance facial proportions for a more harmonious look. This technique offers both aesthetic benefits and is something to consider before moving into more invasive treatments like fat dissolving or dermal filler - it is growing in popularity. 2. Jawline Slimming Masseter Botox is a dual-purpose treatment that slims the lower face and jawline and relieves tension. By relaxing the masseter muscle, we can: Slim the jawline for a refined appearance. Relieve tension for those with TMJ or teeth grinding. Balance facial proportions in those with enlarged muscles This technique offers both aesthetic and therapeutic benefits, making it a game-changer for many patients. Named after the Egyptian queen renowned for her striking profile, this technique involves injecting Botox along the jawline and neck to: Relax platysmal bands that contribute to sagging. Create a tighter, more defined jawline. Lift and smooth the lower face and neck. 3. TrapTox for Neck and Posture TrapTox, or trapezius Botox, or referred to “swan neck” or “barbie neck” focuses on the relaxing trapezius muscles in the neck and shoulders. This treatment: Slims the appearance of the neck and shoulders for a more elegant profile. Relieves tension and discomfort caused by stress or posture issues. Improves overall posture and alignment, enhancing your natural confidence. TrapTox complements lower face Botox to create a harmonious look from the jawline to the shoulders. It has therapeutic benefits in patients with severe pain and tension - we do always recommend adjunctive treatments such as massage, physiotherapy, chiropractor, and or acupuncture to assist with pain management. 4. “Lip Flip” for Perioral Lines Fine lines around the lips can subtly age the face. With micro-doses of Botox, we: Relax the muscles causing puckering. Enhance the natural shape of your lips without fillers. Create a smoother, more youthful mouth area. 5. Chin and Marionette Line Treatment Dynamic chin wrinkles and marionette lines can create a tired or sagging appearance. Botox here can: Relax the mentalis muscle, smoothing chin dimples. Soften the lines that pull corners of the mouth downward. Subtly lift and refresh the lower face. 6. Nefertiti Lift Named after the Egyptian queen renowned for her striking profile and lifted neck, this technique involves injecting Botox along the lower jawline and neck to: Relax platysmal bands that contribute to sagging. Create a tighter, more defined jawline. Lift and smooth the lower face and neck. This advanced Botox injection technique is a more complete full version of the jawline contouring technique that treats the lower part of the platsymal band for further lifting. Why Choose Botox for Lower Face and Beyond? The take home message is Botox is not just about wrinkles—it can be strategically be used as a tool to create balance, restoring harmony, and relieving discomfort. Here are the benefits: Non-Invasive: No downtime or recovery period. Natural-Looking Results: Gradual enhancements that complement your natural beauty. Therapeutic Relief: Eases tension in the jaw and neck for improved quality of life. Preventative Care: Addresses early signs of aging to maintain youthful contours. Is Botox Right for You? If you’re noticing changes like a sagging jawline, chin wrinkles, or tension in your neck and jaw, Botox may be an option. During your consultation , our expert team will assess your goals to design a treatment plan that enhances both your appearance and comfort.
A woman is applying lotion to her hand.
December 18, 2024
Keep your skin glowing all winter long. Discover effective December skincare tips to maintain hydration and health through the colder months.
A woman in a white robe is smiling and touching her face.
December 18, 2024
Discover the power of Aerolase laser treatments at The Face Lab and how they can effectively address acne, age spots, hyperpigmentation, and fine lines. Learn about this state-of-the-art technology and its benefits for achieving clearer, more youthful skin.
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December 17, 2024
At The Face Lab, we believe beauty thrives in authenticity and care. Sculptra is not just an injectable; it’s a tool that aligns with our mission to deliver results rooted in science and tailored for individuality. Let’s dive into the cutting-edge techniques that redefine how Sculptra lifts, tightens, and refines skin texture—the natural way. Understanding Sculptra: The Basics Sculptra is an FDA & Health Canada-approved treatment that uses poly-L-lactic acid (PLLA) to stimulate your skin’s natural collagen production. Unlike fillers, which provide immediate volume, Sculptra builds over time, restoring structure from within. Here’s how Sculptra makes a difference: Lift: Redefines contours and supports sagging areas. Tighten: Improves elasticity for firmer skin. Refine: Smooths texture and boosts radiance. The results? A refreshed, natural glow that evolves and lasts—because great skin shouldn’t have an expiration date. Innovative Sculptra Techniques at The Face Lab The field of aesthetics evolves daily, and so do we. At The Face Lab, our tailored Sculptra techniques go beyond traditional methods to deliver elevated results. 1. Multi-Layer Injection Strategy Sculptra isn’t one-size-fits-all. By placing injections at varied depths and locations, we: Provide structural lift to areas like the jawline and cheeks. Smooth fine lines and improve surface texture. Stimulate collagen where it’s needed most, creating a harmonized, natural look. 2. Texture-Focused Refinement Sculptra’s ability to refine skin texture is unmatched. With a targeted treatment approach we: Address rough patches and enlarged pores. Enhance thin or delicate areas like back of the arms and above the knees Gradually improve acne scars for smoother, more even skin. 3. Combination Treatments For transformative results, we pair Sculptra with complementary therapies: Microneedling: Boosts collagen synergy and skin texture. NeoElite Laser: Targets discoloration,fine-tunes skin tone, and boosts collagen production. Sofwave (Parelle-Beam Ultrasound): Tightens and lifts skin layers while Sculptra restores volume and provides further lifting. By combining techniques, we create a holistic, “stacked” solution for your skin’s unique needs. 4. Preventive Collagen Care “Collagen Banking” Aging gracefully starts early. For younger clients, Sculptra helps: Preserve collagen before significant loss occurs. Maintain skin’s natural firmness and elasticity. Delay visible signs of aging, like fine lines and sagging. Why These Techniques Matter We know that every patient’s journey is unique, and the latest Sculptra methods allow us to create results as individual as you are: Tailored Treatments: We focus on your goals and your skin’s needs. Effortless Elegance: Results develop gradually, preserving your natural beauty. Skin Wellness: Beyond aesthetics, improved texture and hydration boost overall skin health. Is Sculptra Right for You? Sculptra is perfect for anyone who wants a long-term, subtle enhancement that feels and looks natural. Ideal candidates include those who:  Notice early signs of aging. Are concerned about skin laxity or uneven texture. Prefer a gradual approach over instant, dramatic changes. Our team at The Face Lab will assess your goals to craft a plan that celebrates your unique beauty.
A group of women of different races are posing for a picture together.
December 4, 2024
Discover the revolutionary Tixel skin treatments offered at The Face Lab in Toronto. Learn how this thermal-mechanical action technology effectively treats fine lines, wrinkles, acne scars, and pigmentation for a rejuvenated complexion.
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